Find an order
The Zerca interface includes an option to start this enquiry.
02.4 · Products
Products · AI Assistant
AI support for common e-commerce enquiries
The AI Assistant is already deployed on Zerca and ZetaPlus offers it to other e-commerce businesses. Each configuration starts from the information, processes and limits defined by the retailer.
Real experience
Deployed on Zerca
The public Zerca assistant interface shows options to find an order, check delivery times, contact Zerca and initiate a cancellation. That experience is the starting point for the offer to other online retailers.
Visible scope
Enquiries available on Zerca
Check delivery
The interface includes an option relating to delivery times.
Contact
The person can access the contact route indicated by Zerca.
Initiate a cancellation
The interface offers this task without implying unverified automatic execution.
Configuration
Configuration for each retailer
Before the assistant is activated on another e-commerce site, the available information, support processes, authorised enquiries and limits are reviewed. Sources, actions, channels and technical requirements are documented for each deployment rather than assumed.
Validation
Information and boundaries we document
- Which information may be used and how it is updated.
- Which enquiries it guides and which actions, if any, it may execute.
- What happens when an enquiry falls outside its scope.
- How people are informed that they are interacting with AI.
- How data and conversations are handled.
Process
Implementation process
- Review information, processes and policies.
- Document capabilities, limits and responsibilities.
- Configure the agreed experience.
- Test approved cases and boundaries.
- Activate only after validation by the retailer.